SHIPPING INFO & FREE SHIPPINGFREE SHIPPING on orders of $39.99 or more - some exclusions may apply
IN-STORE PICK UP: (CLOSED DURING THIS TIME - COVID)
Please call (203) 439-7784 ext. 127 to schedule a time to pick up online orders placed where the "pick up in-store option" has been selected as your shipping preference. Calling ahead will guarantee that we can give you the appropriate amount of time you need should you require assistance from the customer service department or our parts department. We operate in a fast paced environment and want to make sure that we can accommodate your needs accordingly while accomplishing our daily work flows. Thank you!
ORDERS TOTALING $100 OR MORE:
Due to potential fraud attempts, we require matching ship & bill to addresses and packages totaling $100 or more USD be shipped with Adult Signature confirmation. This ensures that you get your package and it also assists with potential claims issues moving forward. Please contact us if this presents a problem for you, we can discuss alternate shipping methods.
HOW LONG BEFORE AN ORDER ARRIVES:
We ship domestic orders via FedEx or USPS. Shipping time depends on the method selected. We normally process orders within 12-24 hours after receipt, Monday - Friday. Post Office Box orders are shipped only via USPS. NOTE: Our items are shipped from Wallingford, CT. If you are in a rush, we h4ly recommend that you choose 2nd Day Air, Next Day Air or USPS Priority instead of Ground. Currently, we do not ship on weekends. Items shipped overnight on Friday will arrive on MONDAY, weekends and holidays are not considered 'transit days' with UPS.
INTERNATIONAL SHIPPING INFORMATION:
NDZ Performance ships all apparel, automotive accessories, powersports and many more items internationally. The only exceptions are firearms related accessories and items with an Export Restriction notice. This notice reads "We cannot ship this item outside of the U.S."
U.S. MILITARY APO/FPO ADDRESSES:
We're able to ship most of our products to U.S. Military APO/FPO addresses. Some products cannot be shipped to APO/FPO addresses and those are marked on the product detail page with an Export Restriction notice. This notice reads "We cannot ship this item outside of the U.S."
CANADIAN & US CUSTOMERS:
NDZ Performance does not export. We do NOT ship any firearms related accessories internationally. All orders must have both billing and shipping addresses located within the 50 United States or District of Columbia. The only exception to this is for shipments to APO/FPO addresses, with important restrictions as noted below: PLEASE NOTE: Many of the items on this Web site are subject to the International Traffic in Arms Regulations (ITAR, 22 CFR Parts 120-130), the Arms Export Control Act (22 USC 2778), or the Export Administration Act of 1979 (as amended, 22 USC App. 2401 et. seq.) and EXPORT IS STRICTLY PROHIBITED without authorization or a license for each order as issued by the U.S. Department of State's Directorate of Defense Trade Controls. While we proudly support the Members of the US Military deployed around the world and believe that it is a great privilege to service their needs, we must fully comply with all United States export control laws and regulations. Under these laws and regulations any shipment to an APO/FPO that is physically located outside of the 50 United States must be considered an Export, regardless of your military service status, rank, etc.
For further information regarding the applicable laws, regulations, and policies please contact: U.S. Department of State Directorate of Defense Trade Controls Compliance & Registration Division 2401 E Street NW, SA-1, Room H1200 Washington, DC 20522-0112
DDTC Response Team Tel.: (202) 663-1282 Website: https://www.pmddtc.state.gov/ddtc_public Email: email@example.com
Access to the official ITAR can be found here: https://www.pmddtc.state.gov/regulations_laws/itar.html
HOW MUCH ARE TAXES?
Sales tax is required to be charged for all Connecticut orders.
MISSING, STOLEN OR DAMAGED PACKAGES:
Generally uncommon in nature, it does happen from time to time. An instance when a package might end up missing, stolen or damaged from the delivery address. NDZ Performance is responsible for everything up to the point of shipping. Once your order has shipped, it is the responsibility of the carrier (usually USPS, UPS or FEDEX) to deliver it safely and in a timely manner to the address you provided.
NDZ Performance is NOT responsible for the following conditions:
You can be assured that NDZ Performance applies great care to make sure your items are properly packaged for shipment to your door. In the event of a damaged parcel, the delivering carrier needs to be notified upon receipt of any problems. We recommend taking a picture of any damaged packages PRIOR to opening. Unfortunately, package theft is on the rise. We highly urge you to take precautions to ensure that your delivery address is safe for your packages to be left at. We also recommend using signature confirmation for your order, please leave us a note in your order comments – additional fees may apply for this service. Ask your delivering Carrier within a day or two. Generally, they can recall specific details on your package delivery. At times missing or lost packages may be with a neighbor, another family member or just out of plain view. If you suspect your package was stolen, you must file a Police report to file a claim with either UPS, USPS or FEDEX. Do NOT wait, please make it a Priority to process immediately.
We will gladly accept returns for exchange or refund 14 days after delivery of the product. At NDZ's discretion if after the 14 days, we will offer an exchange or store credit only. All returns must have the Order Number for the purchase item included with your return. Please contact us at firstname.lastname@example.org should you have any questions. Items must be in "New, in original packaging, unmarked, unaltered and unused condition". Definition of new, unaltered and unused condition is:
* Any item marked or sold as a "closeout, discontinued, blemished or special sales event which may show "All Sales Final" cannot be returned.
Unless noted that it cannot be returned or has a different return policy time period other than that 14 days noted in that item's particular item description. If an item is received damaged or is incorrectly shipped by us please contact Customer Support immediately by phone or email. Items that are defective and shipped from us or items that you did not order but received from us will qualify for store credit or refund.Refunds are contingent upon inspection of item(s) once we receive it. NDZ will NOT be responsible for any refunds or exchanges which are manufactured by a competing company. Warranty issues may be handled directly with the manufacturer. NDZ is not responsible for refunding or exchanging manufactured products by another company. There is only a 10% restocking fee for returned items that are returned for refund due to mis-purchased or change of mind. Exchanges, you bet. Please note there may be a small reprocessing fee (shipping) which should accompany your returned item. Please contact us prior to your return for an accurate total. You MUST contact us within 14 days if you intend to return ANY item back to our store. Items returned to us AFTER 14 days and WITHOUT contacting us will NOT be refunded. Please note: Shipping and Handling fees are nonrefundable. Customer is responsible for all shipping costs if seller is not at fault. If NDZ is at fault, we will gladly cover any return shipping costs and correct your order.
Our return shipping address is:
NDZ Performance 1068 N. Farms Road Bldg 2, Ste A Wallingford CT 06492 Phone: (203) 439 - 7784 ext 127 email@example.com. Thank you for choosing NDZ Performance custom accessories
WARNING:NDZ Performance h4ly recommends that any and all firearms accessories or components be installed by a certified armorer. Firearms are technical and intricate systems. Improper installation of accessories may result in a dangerous malfunctioning condition which may cause damage to the firearm, serious injury or death to the shooter or other persons. Buy purchasing from our website, The purchaser acknowledges, understands and accepts full responsibility of his or her actions.
What information do we collect?
We collect information from you when you register on the site, place an order, enter a contest or sweepstakes, respond to a survey or communication such as e-mail, or participate in another site feature. When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously. We also collect information about gift recipients so that we can fulfill the gift purchase. The information we collect about gift recipients is not used for marketing purposes. Like many websites, we use "cookies" to enhance your experience and gather information about visitors and visits to our websites. Please refer to the "Do we use 'cookies'?" section below for information about cookies and how we use them.
How do we use your information?
We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
- To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.
- To allow us to better service you in responding to your customer service requests.
- To quickly process your transactions.
- To administer a contest, promotion, survey or other site feature.
- If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails. If you would no longer like to receive promotional e-mail from us, please refer to the "How can you opt-out, remove or modify information you have provided to us?" section below. If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails. Visitors who register or participate in other site features such as marketing programs and 'members-only' content will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from us.
How do we protect visitor information?
We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.
Do we use "cookies"?
Do we disclose the information we collect to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term "outside parties" does not include NDZ Performance. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
How can you opt-out, remove or modify information you have provided to us?
To modify your e-mail subscriptions, please let us know by modifying your preferences in the "My Account" section. Please note that due to email production schedules you may receive any emails already in production. To delete all of your online account information from our database, sign into the "My Account" section of our site and remove your shipping addresses, billing addresses & payment information. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping.
Third party links
In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).
Changes to our policy
Questions and feedback
We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue.
Online Policy Only
Terms and Conditions
Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website.