FAQ

FAQs

Q: How do I reset my password?
A: Click on my account then select “Forgot your password?”, or simply Click here.


Q: How can I contact Tech Support/ Customer Service?
A: Easy, simply contact our dedicated team at (203) 439-7784 ext. 127. We are always glad to help with any questions you may have.


Q: Can I submit an image for laser engraving?
A: Yes, for larger orders of 10pcs or more with the same image please contact us at sales@ndzperformance.com. For one off’s, hang tight, we have a dedicated department for custom one off projects in the works for the future. Fees will be based accordingly. All customer submitted art will be accepted by NDZ Performance as being in full compliance with all applicable laws regarding trademark, licensing, patent, copyright, right of privacy or similar protection. NDZ Performance will be held harmless from all claims and costs arising from these issues. Any logos contained on this site are not for sale and are not an endorsement from their respective owners, nor do we offer any endorsement of their owners. By placing an order and being billed for art time you are free to use the image with us on any item, you are billed only once for art time. Non billed art which falls under a general use, may be posted on our site as a general image. We reserve the right to use any overruns for digital media, print media and/or product samples illustrating our printing capabilities.


Q: I’m local, can I do a local pick-up?
A: Yes please select the "Pickup In Store" shipping option during checkout, then call (203) 439-7784 ext. 127 to schedule a time to come to our facility and grab your order. Calling ahead will guarantee that we can give you the appropriate amount of time you need should you require assistance from the customer service department or our parts department. We operate in a fast-paced environment and want to make sure that we can accommodate your needs accordingly.


Q: Does NDZ offer a lifetime warranty?
A: Yes, all NDZ Performance manufactured products come with a Lifetime Warranty against Manufactured Defects. Coatings and finishes do NOT apply since these coatings do actually wear and are not resistant to damage, wear, and/or abrasion such as a slide moving with an installed barrel


Q: What is your return or warranty policy?
A: Please see our policies here.


Q: Is there a minimum order quantity?
A: No, we have no minimum quantities required to place an order and we offer some of the best shipping rates in the industry to ensure you get a great deal on any order small or large. We also offer free shipping on all orders of $39.99 or more.


Q: Does NDZ offer volume discounts?
A: Yes, if you have a bulk order of 20pcs or more call us at (203) 439-7784 ext. 127, or email us at sales@ndzperformance.com for assistance.


Q: Is NDZ accepting Dealer accounts and orders?
A: Yes we are, in order to become an NDZ Dealer you must first submit an application form, found here. Once you are approved you can place dealer orders online at ndzperformance.com when logged into your dealer account. For any questions about our dealer program feel free to call us directly at: (203) 439-7784 ext. 127, or email sales@ndzperformance.com


Q: Does NDZ offer any Military or Law Enforcement Discounts?
A: Firstly, thank you for your service; we honor your courage, commitment and sacrifice to our great nation. Secondly, yes we currently offer a 3% discount on all orders if you are active or retired from US military or Law enforcement but only for over the phone orders. We are actively working on a program for our site that will become available in the future. If you wish to place an order and have an email originating from a department, we will certainly do our best to work with you quickly.


Q: Do I need an FFL to order from NDZ?
A: No, the items we offer do not require an FFL to purchase.


Q: What forms of payment does NDZ accept?
A: We accept all major credit cards: Visa, Master Card, American Express, Discover, as well as Venmo. Credit card orders require the full name of the card owner, full card number, expiration date, and the security code on the back along with a bill to address that matches the address for the card. Regarding large dealers and or distributors please contact us for details for ACH or other forms of payment at: sales@ndzperformance.com.


Q: Can I change my billing address?
A: Yes, you can update your shipping address at any time by logging into your account and accessing your address book.


Q: I never heard of NDZ Performance, can you tell me more about the company?
A: Yes, please visit our About US page to learn more about the history of the company and our mission statement. See our NDZ Google Reviews or NDZ Website Reviews for a quick glimpse of what customers have to say about us, and make sure to follow us on social media. We have an active social media presence on Facebook, Instagram, Twitter, Pinterest and Reddit.


Q: Is NDZ hiring?
A: We are always looking for qualified, technical candidates. If you feel you have something to offer, have a passion for guns, and want to be part of a winning team contact us directly by phone at: 203-439-7784 ext. 123, or email at: sales@ndzperformance.com. All positions are in the office only, NO remote work available.


Q: How long does it take for my order to be processed and shipped?
A: We start to process your order as quickly as possible, in most cases immediately after receiving it except for nights, weekends, and holidays. Processed orders ship out either the same day or the next business day at the latest. Learn more about Shipping & Returns here.


Q: I placed an order and needed to add or make a change, how can I request a change?
A: If it has been less than 24 hours since you placed your order please email or call us ASAP: Email: sales@ndzperformance.com, Phone: 203-439-7784 ext 127. If your order has not been shipped we can still make changes to it.


Q: What is Route? I see 1 x Route Package Protection on my checkout - can I opt out?
A: Route Package Protection gives you peace of mind in the event that your package is lost, damaged, or stolen by providing shipping insurance for your order. We understand how frustrating it can be if something happens to your order, for this reason we have partnered with Route to provide low-cost shipping insurance for our customers. When placing an order with NDZ Route Package Protection will be automatically added to your cart at checkout. Should you wish to opt out of this service, simply deselect the option from your cart at the checkout screen. Once added to an order, we can only refund this service before delivery, NO exceptions.

We highly recommend this affordable option as NDZ is not responsible for your package once any shipping carrier picks it up from our facility. It’s rare, but at times shipping carriers may lose, misplace or damage packages and or products. In any of these instances, we can not file a claim on your behalf. The Route package Protection is not available on orders that exceed $5000. Route is a 100% Carbon Neutral option.


Q: Where can I file a Route claim for a lost, damaged, or stolen package?
A: You can file a Route Claim Here.


Q: I placed an order for 2-Day Shipping on Thursday/Friday and it's scheduled for Monday-Tuesday delivery, why?
A: Saturday and Sundays are not considered transit days by the carriers, therefore their shipping estimates do not factor in these days


Q: What happens in the case of a lost, damaged, or stolen package?
A: If you believe your package was lost, stolen, or damaged during transit please contact us within 48 hours so we can address the issue as quickly as possible. We also recommend that you contact the courier and file a claim with them. Depending on the dollar amount of the order we may be able to file a claim on our end with shipsurance as well.


Q: Does NDZ ship internationally?
A: No, we currently do not sell any products outside of the United States.


Q: How long will it take for my order to arrive?
A: We ship domestic orders via USPS, FedEx, & UPS. Shipping times depend on the method selected and if there are disruptions for the carriers. We normally process orders within 12-24 hours after receipt, Monday - Friday. PO Box orders are shipped only via USPS.

NOTE: All our items are shipped from Wallingford, CT. If you are in a rush, we strongly recommend that you choose Next Day Air or USPS Priority instead of Ground. Kindly Note: Any shipping method as of Jan 1, 2021, is not guaranteed by any method of Shipment, this includes USPS, UPS, and FedEx. This is the information that has been handed down from all our carriers. Please plan accordingly.

Currently, NDZ is NOT open on the weekend so there is NO shipping on weekends. Items ordered overnight or by 12:00pm on Friday will arrive on MONDAY or later, weekends and holidays are not considered 'transit days' with carriers.


Q: Why was my credit card charged multiple times after placing an order?
A: NDZ does NOT process multiple authorizations for an order, you may have submitted your order multiple times. We capture only 1 payment for an order, others will fall off automatically after a certain amount of time has passed.


Q: Does NDZ’s website offer any rewards or points for purchases?
A: Yes, our NDZ Cash Program details are found here. Points do not apply to dealer orders


Q: Why did I not receive an Order confirmation email on my purchase?
A: If you didn't receive your Order Confirmation email, check your Spam folder to see if the confirmation was sent there instead of the inbox. If you are still unable to find the confirmation email check your Shopping Cart to make sure your order was submitted successfully. If you did not receive an email confirming your order within 24 hours of placing it, please contact us at (203) 439-7784 ext:127 or email us at sales@ndzperformance.com.


Q: Do I have to create an account to place an order with NDZ Performance?
A: No, however having an account offers a range of useful features for returning customers such as: order history, status tracking, creating a wish list, the NDZ Cash rewards program, and receiving updates on all the cool additions to NDZ’s product lineup from our email mailing list


Q: Can I Preorder or Backorder an item?
A: Pre Orders may be available for certain items, see that item’s details for available options. Backorders are not available at this time. For any items that are currently out of stock we highly recommend signing up for the back in stock notification to get immediately updated when the product becomes available again.


Q: Why do orders totaling more than $250 need an adult signature?
A: Any orders of $250 or more will need an adult signature, to ensure your package is delivered to you. This also helps cover any claims that must be processed if a package was lost, stolen, or damaged while in transit.


Q: How can I check my order status?
A: Once your order is placed you will receive a confirmation email with the order number and a tracking number. You also can check the order status on our website by logging into your account and selecting the latest order from your Order history list.


Q: Will NDZ let me know if my order gets delayed for any reason?
A: Yes, if there is a problem with your order, a customer service representative will reach out immediately either via email or phone.


Q: Where can I find my NDZ order number?
A: Once your order is placed you will receive an email notification with shipment and tracking information. If you have an account you will see your order and tracking information listed under your Order history.


Q: What if I don't see my tracking number?
A: Some of the reasons you may not see a tracking number for your order include:

  • • Your order is currently being processed.
  • • Order is being packed but does not have a tracking number yet.
  • • An item may be out of stock, and we will be reaching out with other options.


Q: How long do I have to return a product for refund or replacement?
A: You can return a product for a refund as long as it is within 30 days of the original delivery date. Check our Shipping & Returns section for the most up to date information.


Q: I returned an item but didn’t receive a full refund, why?
A: Customers who wish to return a product will be responsible for paying for return shipping and will be charged a 10% restocking fee. Check our Shipping & Returns section for the most up to date information.


Q: What is the quickest and easiest way to start a return?
A: Please contact us at returns@ndzperformance.com and provide your order number to start the return process.


Q: Who is NoFraud?
A: NoFraud is a fraud prevention solution for eCommerce businesses. They screen transactions on behalf of businesses and alert them if they find a transaction is at high risk for fraud. This protects consumers against unauthorized credit card use and protects businesses against fraud chargebacks.


Q: Why am I getting an email/call/text message from NoFraud to confirm a transaction?
A: You received a notification from NoFraud because your transaction had irregular shopping characteristics and/or elevated risk. NoFraud wants to confirm the transaction was made by the authorized cardholder.


Q: After I confirm the transaction, do I need to do anything else?
A: After you confirm the transaction there is nothing else you need to do unless you have been asked by a fraud analyst to provide additional information.


Q: Will NoFraud ever ask me for my personal information?
A: NoFraud will never ask you for your full credit card number, social security number, or any other personal information.


Q: Will my order be delayed?
A: In most cases, as soon as your response is received your order will be released for processing.


Q: I did not make the transaction and neither did anyone that has access to my credit card/payment account. What do I do now?
A: After confirming that the transaction was truly unauthorized, we recommend that you contact your credit card company/payment account and inform them that your card has been compromised. Review the latest transactions on your account to ensure there is no other fraudulent activity to report. Your financial institution will likely put a hold on all future purchases from the compromised card/account and issue a new one for future use.


Q: What ammo are NDZ barrels rated for? Is there any ammo that should not be used?
A: NDZ Performance barrels are designed to work seamlessly with factory-new, high-quality SAAMI spec +P ammunition. They are not recommended for use with "+P+" or "++P" overpressure ammunition, as well as reloaded ammunition or rounds utilizing substandard components. +P ammunition should only be used in moderation, particularly with smaller or lighter handguns, as these firearms and their components may undergo accelerated wear compared to larger or heavier handguns. Critical, make sure to do your research on the ammunition that you will be using. Exceeding 1300 FPS for 9mm is dangerous in general, it can cause a catastrophic failure (barrel/ gun exploding), stresses your pistols critical components beyond its original design limitations and it will also void your barrel warranty


Q: Are your laser engraved parts painted or have stickers?
A: No, our laser engraved parts and accessories are NOT a decal or painted on. Our commercial laser engraving equipment either etches into the base material (Fiber laser), deep laser engraving, or a surface etch (CO2) offering a white finish with no depth. We also offer a black finish on parts using a Ceramark based product.


Q: What coatings and finishes does NDZ offer?
A: Not in any specific order:

  • • Aluminum - Anodized finish, Cerakote
  • • Steel Stainless Steel - Cerakote, QPQ Black Nitride, PVD - TiN, DLC - Diamond Like Carbon
  • • Brass - Cerakote or machined finish


Q: The color of the anodized product I purchased doesn't exactly match that was pictured online, did I get a defective item?
A: Anodized colors may vary slightly from what is pictured as the anodizing process can result in slight color changes from batch to batch. We strive to always represent our products as accurately as possible to ensure that you know what you are buying is what you will receive.